Contents at a Glance

• Introduction
• Part 1: Doing Great Things with MS Dynamics 365
• CHAPTER 1: Floating on a Secure Cloud
• CHAPTER 2: Extending Your Reach with Office 365
• CHAPTER 3: Powering Up Your Business Intelligence
• CHAPTER 4: Extending Dynamics 365 with PowerApps
• CHAPTER 5: Going with the Microsoft Flow to Enhance Dynamics 365
• Part 2: Customer Engagement (formerly Dynamics CRM Online)
• CHAPTER 6: Turning Relationships into Revenue with Sales
• CHAPTER 7: Connecting with Customers Anytime, Anywhere with Customer Service
• CHAPTER 8: Profiting from Project Service Automation
• CHAPTER 9: Creating and Nurturing Leads with Marketing
• CHAPTER 10: Going Mobile with Field Ser vice