How to enable, disable, or configure tracking tokens in MS Dynamics 365

In this blog post, I will show you that how we can enable email tracking in MS Dynamics 365. When we enable the email tracking token, then it adds a token in the subject line of the email message. If I define the tracking token, it is an alphanumeric string that is added at the end of the email subject line. It matches email activities with email messages.

Tracking tokens add an additional correlation component. When your app generates an outgoing email activity, a resulting email response arriving in the Dynamics 365 apps system is then correlated to the originating activity.

By default, the tracking token feature is turned on.

Tracking token structure

By default, customer engagement apps use the following token structure, which consists of a four-character prefix and a 7-digit identifier.

 

How to enable, disable, or configure tracking tokens

First, go to the settings

Go to advance settings

Go to administration

Go to system settings

The following screen will appear

Go to the email tab and enable/disable or configure tracking tokens.